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Details - Client Services Team Leader, Migration Support - North Melbourne

Client Services Team Leader, Migration Support - North Melbourne

People helping people - that's the power of humanity

Job no: 506228
Work type: Full time
Location: Victoria

  • Full time contract until June 2018
  • North Melbourne  location
  • World’s largest humanitarian network

Applicants must be Aboriginal or Torres Strait Islander. This is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic).

Red Cross Migration Support Programs (MSP) is responsible for coordinating, leading and supporting complex national programs. The objective is to provide effective and responsive services to people who are vulnerable as a result of migration, such as those separated by war and disaster, refugees, asylum seekers and immigration detainees.

The Role

The Client Services Team Leader is responsible for operational and program delivery of high quality services to MSP clients. Key aspects of the role will be leading, developing and motivating the team to ensure efficient and timely delivery of operational and program requirements and contribute to a continuous improvement cycle.

About You

To be successful in this role, you will have demonstrated strong leadership skills and experience supervising staff providing casework and case management services including demonstrated skills to manage complex and sensitive issues with appropriate discretion. You will have a well developed understanding of issues impacting asylum seekers living in the community.

Demonstrated experience in the provision of culturally appropriate and sensitive services is also key.

The Benefits

Leadership role supporting vulnerable members of the community. Generous salary packaging benefits and flexible working arrangements available.

For further information, please see the position description below or contact Taylor-Jayne Manning on 03 8346 8303.

Position description: Download File 506228 MSP Client Services Team Leader.pdf


Aboriginal and Torres Strait Islander people are strongly encouraged to apply

Advertised: AUS Eastern Standard Time

Applications close: AUS Eastern Standard Time

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